Lightspeed is continuing to hire talented new colleagues with all interviewing and onboarding done remotely. All our new Lightspeeders will continue to work from home until it's safe to return to our beautiful offices. When our offices reopen, we will provide the choice to partly work from home or return full time to work in an office depending on the requirements of the specific role.

As a Product Specialist, you will makåe sure that our customers are successful. Since their success, is our success! You will be part of our onboarding group within the Customer Success team, which is an extremely close and international team keen on sharing knowledge and striving to improve each day to deliver the best customer experience! 

You will be the first point of contact for our newly signed B2B customers operating in the Retail or Hospitality Industry (depending on your specialisation). Your ability to share your technical knowledge will make sure the customers feel confident using our products and know how to get the most out of their relationship with Lightspeed. You will be the one responsible for creating the most valuable relationships with our customers. 

At Lightspeed, we are dedicated to bringing cities and communities to life by powering SMBs. Come and help us build our communities!

What you’ll be responsible for: 

  • Providing 1:1 onboarding sessions with the customers (mostly via video communication);
  • Giving Webinars to customers to explain the first steps to our customers and create basic product knowledge;
  • Following up on customers to support them and help solving technical issues; 
  • Working closely together with the Onboarding Coordinators, Sales team and the Support team to deliver the best customer experience;
  • Keeping up to date with product and market knowledge to ensure a consistent level of understanding of our customers needs;
  • Reaching out to non-transactional customers and discuss how you can help them;
  • Taking up own projects e.g. creating customer facing content to assist our customers in getting up to speed;
  • Compiling and sharing feedback with the Product team. 

What you’ll be bringing to the team:

  • One or more years experience in customer-facing activities in a B2B environment;
  • Excellent English communications skills (written & verbal);
  • Technical knowledge;
  • Strong customer relationship and presentation skills;
  • Compiling and sharing feedback with the Product team. 

Even better if you have, but not necessary:

  • Experience in the Hospitality/Retail/E-Commerce Industry;
  • Experience within Customer Support. 

What’s in it for you? 

In addition to the perks you see on the Careers page, you’ll get access to:

  • An environment that encourages initiatives and leadership;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Social events throughout the year including the legendary annual holiday party, free sports classes and many more;  
  • Work with highly talented people who are as passionate about their craft as you are!

Who we are

Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.

We're passionate about enabling people to do their best work. Come work with us and find out what you can do!